I still keep thinking about the elegant and simple solution one of my clients had for the customer service backlog challenge they faced in a new position: Start from Where You Are.
Since he told me, I have found so many examples in my business and personal life where I have not done that and it has taken me years to get caught up and in some cases I have yet to do so.
The epiphany I had today was with my client database. I have spent years trying to catch up on my client database starting at the beginning to bring it current so that I can keep in touch with them.
That’s when the light bulb went on today. I need to just work on the database of current clients and then back-fill year by year going backwards to catch up with previous clients.
Obviously, I have never caught up. In fact, I kept falling farther behind and I never will because of the nature of the escalating cycle. But I can be current now and go forward from here. Do you realize what a satisfying relief that is?
There is nothing worse in business and careers to be in a self-fulfilling feeling of failure because of a mission impossible. How many companies continually set their employees up for the same demoralizing never-catch up cycle with every reorganization, merger and acquisition or new process?
No wonder the change over to a different IT system, business process or cloud program is resisted. Whenever change happens people fall behind in their work unless it is handled properly. How many managers have the innate common sense that my client used?
Start Where You Are Now. Certainly when making a career transition into a new industry or sector we struggle with starting with where we are now? We seem unwilling to leave our previous history behind.
I seen professionals want to keep things on their resumes from 20, or even 30 years ago. They fail to realize that prospective employers Start with Where You are Now and they don't go back very far in your history to see how good a match you are with them.
I heard a saying a long time ago that now in the context of this model makes perfect sense: Stop driving with the rear-view mirror. If you combined that with: Start Where You Are, then you have the ingredients of a dynamic forward moving life and career.
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